FREE SHIPPING FOR AUSTRALIAN ORDERS OVER $250 (Exclusions apply for super heavy and/ or bulky items - see details below)
For a pricing on shipping costs prior to purchase, you can simply add items to your shopping cart and enter your Post Code and Location into the SHIPPING ESTIMATE calculator on the top left hand side of the page. This will give an estimate on costs for the various freight options, as well as estimated delivery times for these options.
All items listed on our website for sale are in stock and ready to ship! If an item is temporarily unavailable it will say "out of stock" and you will be unable to add it to your shopping cart. Please contact us if you require an out of stock item and we will give an estimate of restocking times. If you can't select a particular size or colour of an item, most likely it is out of stock.
Goods in stock will be packed and shipped within 24 hours, or next business day, if ordered on the weekend. If goods can not be sent, for any reason, within this 24 hour period, we will contact you to let you know.
Once lodged at the post office or picked up by courier, delivery times are out of our control. Within Australia, delivery times can vary between 1 and 10 working days, depending on your location. For International orders, estimated delivery times are generally between 3 and 10 working days. But sometimes there can be delays passing through Customs in Australia or your destination country. Also in the weeks leading up to and just after Christmas, please allow extra time for delivery due to the high volume of parcel traffic at this time.
For further informationon visit the AUSTRALIA POST website.
If your parcel is taking much longer than expected, please use your tracking number to first check with Australia Post, by phone or online HERE, on the status of your shipment. Then, should you require further assistace, please contact us by phone or email.
For international freight, a variety of air postage options are available at the checkout:
Additionally, we offer Signature On Delivery and Extra Cover Insurance as options at checkout.
For further information on these Australia Post services please visit the AUSTRALIA POST website.
Customers will receive FREE FREIGHT to any part of Australia, for Australian orders of products with a value of $250 or more (except for bulky or heavy items: Spear Shafts, Fish Chiller Bags, Rigid Floats, Sportube Cases and all lead weights). For orders under $250, shipping and postage charges will vary according to the size and weight of the consignment. Multiple items will be added at the checkout for a reduced freight rate per item. So we reward you - the more you spend, the less you pay for shipping!
All goods displayed on this website are in stock and will be dispatched within one to two working days from receipt of order and payment. All freight within Australia will be sent by Australia Post, unless arranged with the customer to send by courier.
Postage times within Australia will vary from 1 to 6 working days, generally, depending on the service chosen and your location. Express Post is next day or two day delivery to most areas of Australia. If you require urgent delivery please check the Australia Post website to determine if your postcode is within the next day range.
For most products on our website, we offer the option of Express Post Satchels, available in 500g, 3kg and 5kg sizes. These have standard dimensions as detailed on the Australia Post website and can be used for most items available for sale on our site. Goods that are not eligible for these satchels are items that are too large to fit inside the standard Express Post Satchels - such as spear guns, spear shafts, rigid and large floats, large bags and fins. For these products, please select normal express post or regular post.
Responsibility for delivery of goods ends with lodgement of goods with Australia Post in the case of any items sent by Post. Australia Post has tracking on all goods sent by Parcel Post or Express Post within Australia. A copy of the Article ID tracking number will be emailed to you from the Australia Post online booking site, when your order is shipped. We will use the email address you gave with the order and your OBD order number as a reference.
Within Australia, you may also choose to add Signature On Delivery and Extra Cover Insurance, by selecting these options during checkout.
All goods are inspected carefuly prior to packing to check they are in perfect condition and are packed with the utmost care and consideration. Should your order arrive with damage caused in transport, please notify Australia Post immediately. If you have selected and paid for insurance at checkout, you will be eligible to lodge a claim with Australia Post. We are not responsible for damage caused in transport, or for non-delivery of an item.
The buyer accepts that the risk of any purchase order passes to the buyer upon delivery of that order. Delivery is considered as being completed whether the goods are handed to the buyer, an agent of the buyer, any other person at the nominated delivery address of the buyer, or left unattended at the nominated delivery address of the buyer.
Additionally, the buyer is responsible for appropriate storage and handling of the products from the time they are delivered.
We highly recommend choosing EXTRA COVER INSURANCE to protect your purchase from the chance of loss or damage by the carrier.
SIGNATURE ON DELIVERY is another good option at checkout, to ensure the parcel is not left at an unattended address.